Jobs - French Canadian Customer Service Representative...

Title

French Canadian Customer Service Representative

Job Category

Call Cntr/Cust Serv

City

San Dimas,

State

Location

San Dimas, CA

Zip Code

91773

Salary

Job Type

Not Specified

Req Education

Date Posted

1/14/2010

Description

Position Summary:

This position is responsible for providing prompt, efficient, high quality customer service and support to Bausch & Lomb customers (internal and external) in the area of order fulfillment, consumer/medical affairs, service resolution and deduction management. The position will interact primarily with Canadian customers.

Essential Functions:

Receive inbound activity through phone and fax. Process all customer orders, samples, inter company transactions, international orders, drop ships, patient assistance orders.
Monitor all orders to ensure efficiency and accuracy from time of input, allocation, shipment status, to invoice.
Resolve consumer and medical provider product inquiries and questions.
Demonstrate understanding of all department and business sales policies and procedures, ensuring adherence to these policies.
Coordinate acceptable arrival dates, lead times and carrier routings between accounts and distribution.
Resolve service issues that include late shipments, financial service requests, price discrepancies, open deductions, shipment status and billing inquiries.
Implement best practices and automated solutions to ensure efficient and effective workflow.
Handle a diverse customer relations function consisting of consumer calls of an emotional nature.
Provide quotations in accordance with the pricing, terms, and provisions of the contract pricing.
Maintain daily inventory records, customer orders files, and necessary logs.
Provide verification that orders are placed in compliance with FDA regulations.
Receive and process returned lens orders for credit and exchange as well as processing customer complaints.

Requirements

High School diploma required, AA/Bachelors degree preferred.
Fluent in French or French-Canadian language (both written and verbal).
Minimum of 3 years customer service experience, including exposure to the control of various aspects of sales and service functions.
Strong orientation for detail and ability to develop and maintain customer relations.
Demonstrate excellent organizational skills along with the ability to handle multiple tasks.

Boilerplate

Reference Number

47193

Attachments