·   The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·    High school diploma or general education degree (GED); with at least 2 years of Customer Service experience in an office or call center environment. Experience in a financial institution or EFT industry is desirable. 

SKILLS AND ABILITIES

·    Must have excellent oral and written communication skills; strong analytical and decision-making skills. Knowledge of Microsoft Office applications is preferred. 

·    Familiarity of current fraud electronic payments fraud trends preferred   

·    Must be able to work between 5 am to 9 pm (PST)

·    Must be able to work shifts that include weekends and holidays