Education/Certification:                         

High school diploma/GED.

Experience:                         

§  Two (3) years clerical experience; previous title clerk experience preferred

§  One (1) year of experience in accounting A/P or A/R

§  Knowledge of IRS guidelines and related laws related to car sales and non-profit donations.

§  Training and/or direct experience in Excel, Access, and Microsoft Word preferred

§  Multiple phone line experience preferred

Skills & Abilities:                 

§  Ability to pass all applicable background checks

§  Ability to read, write, and understand English; ability to understand and follow directions as given; strong verbal and written communication skills

§  Ability to compose business letters, take and transcribe minutes, and type a minimum of 45 wpm

§  Provide high quality customer service; listen, understand and ask questions

§  Produce high quality written product; high-level of accuracy

§  Excellent organizational, time management, and telephone skills

§  Demonstrated ability as a self-starter and problem-solver; demonstrate sound judgment

§  Ability to work with minimal supervision and to work independently

§  Ability to work effectively under tight deadlines by planning and effectively prioritizing

§  Demonstrated ability to maintain confidentiality

§  Ability to maintain even temper when working under pressure; deal with other person’s stress

§  Ability to judge the costs and benefits of a possible action; analyze options and apply solutions

§  Ability to combine several pieces of information and draw conclusions; identify what must be changed to reach goals

§  Ability to complete tasks accurately and in a timely manner; superior organizational skills

§  Flexibility in a fast-paced work environment, which includes working some evenings and weekends

§  Ability to add, subtract, multiply and divide quickly and correctly

Contact with Others:          

Frequent contact with outside customers and internal call center to obtain vehicle donation information including location and type as well as internal employees regarding customer information and acts as backup support for sales team.

Supervision Received:                   

Limited supervision received; employee generally proceeds on their own initiative in compliance of company’s policy.

Working Conditions:

Pressure of Work:           

Fast paced or intermittent depending on the number of donations coming in however a there is always a steady workload with customers and employees needing frequent in-person assistance.

Other Working Conditions:       

§  Lift and carry up to 50lbs.

§  Balancing, walking for 15 minutes at a time; can be on uneven ground

§  Bending/stooping at waist

§  Reaching overhead and forward

§  Sitting up to eight (8) hours on a chair

§  Twisting knees, waist and back

§  Pulling and pushing, hands and knees, crouching and squatting

§  Leg/foot use, including use of foot controls

§  Long periods of keyboard work or other repetitive hand motions

§  Legible handwriting for notes, charts, etc.

§  Rapid mental, hand and eye coordination

§  Exposure to dust, fumes, vibrations, humidity, sun, chemicals, cold and/or heat

§  Potential exposure to hazardous materials

§  Work indoors in noisy environment

§  Standard hygiene standards

§  Talking in person and by phone in a clear and audible speaking voice

§  Hearing in person and by phone a normal or whispering voice

§  Vision (computer monitor, correctable, depth perception, distinguish colors)

§  Full-Time position, with potential overtime as necessary