Customer Service

Job Ref: JO000095334
Sector: IT
Job Type: Temporary
Date Added: 04 December 2019
  • Gaithersburg MD, US Gaithersburg Montgomery USA 20878
  • $18 per HOUR
    HOUR
  • Lauren Mabe
  • (301) 949-9441
Corestaff https://www.corestaff.com https://www.corestaff.com/-/media/corestaff/corestafflogonew.jpg

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We have a lot of openings, and are interviewing immediately, so SEND YOUR RESUME NOW!

A career with our client will provide you with the unique chance to create an immediate impact and difference in their patient's lives. Joining our client will offer you a rewarding career, an opportunity to work in a high-energy & collaborative work place. As an employee, your work will be meaningful, the patient outcomes are real, and the results are lasting. Their mission is to help their clients bring the miracles of medicine to market sooner. Due to tremendous growth, they are hiring Program Specialists to join their team. These are temp to hire positions! Shifts are between 8AM and 5PM with opportunity for overtime. Salary is $18.00/hour. Location: Gaithersburg, MD in the Rio. Not convenient to Baltimore.
What will you be doing? The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally, you will also be in constant contact with medical insurance companies to help patients and providers understand and navigate the complexities of insurance coverage for a prescribed therapy. The Program Specialist needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers.
Essential Duties:
-Handle incoming calls from customers and place outgoing calls to patients and healthcare partners
-Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures
-Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy
-Work with partner distributors and pharmaceutical manufacturers to request products per assigned program
guidelines and track shipments
-Be familiar with the market place and the insurance options available to educate patients on available options as
appropriate
What qualifications and skills do you need to have?
-Articulate and have a pleasant speaking voice
-High School Diploma or GED required.
-1+ years of customer service experience, volunteering or other customer facing experiences is preferred.
-4+ years of healthcare or customer service experience is preferred.
-Proficiency with MS Office, including Outlook.
-Typing 40+ wpm.
-Good written communication skills (spelling and grammar).
-Strong attention to detail.
-Ability to work the first 90 days without any prior commitments.
-Ability to successfully pass a background investigation and drug screen.
Sounds like an opportunity you want to explore? Great, we would love to hear from you! Interviews are being conducted at this time so don’t delay in sending us your resume (must contain a phone number and email address). Qualified candidates will be contacted immediately!

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
27/12/2019 12:00:00
USD 18.00 18.00