Technical Support Administrator

Job Ref: JO000097139
Sector: IT
Job Type: Temporary
Date Added: 29 January 2020
  • Bothell WA, US Bothell Snohomish Co. USA 98021
  • $15 - $19 per HOUR
    HOUR
  • Temo Ledua
  • 206-223-9804
Corestaff https://www.corestaff.com https://www.corestaff.com/-/media/corestaff/corestafflogonew.jpg

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Technical Support Administrator

Pay: $15.00 - $19.00/hr DOE

Contract Length: 6 months

Job Description

This is a full-time position that coordinates and routes incoming customer calls to the appropriate Technical Support Representative. Monitors and manages the Shared email folder. Reviews and authorizes credit card information for repairs and parts orders, and creates service orders for parts. Review change of ownership requested by customers. Verifies service record information in Oracle for accuracy, returns batteries and accessories returned by customers in error, and performs credit reversals as needed. Cover vacations and time off for other positions within the team, and works with territory managers and customer care representatives to provide field service reports. Assists with interdepartmental projects as needed.

Required Qualifications:

  • Able to lift a minimum of 25 lbs with or without accommodation.
  • Must be proficient in MS Office suite (Outlook, Word, Excel, Access).
  • 4+ years of experience in a customer service role.
  • Must have proficient with the Oracle database system.
  • Must have excellent customer service/interpersonal skills.
  • Excellent multi-tasking skills.
  • Demonstrate the ability to assess situations and change directions based on priorities.
  • Strong planning, organizing, coordinating skills.
  • Demonstrate initiative and positive proactive mindset.
  • Must work independently and with a group of peers.
  • Strong written and verbal communication skills.

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
01/03/2020 12:00:00
USD 15.00 15.00