Customer Service Representative

Job Ref: JO000097304
Sector: IT
Job Type: Temporary
Date Added: 03 February 2020
  • Devens MA, US Devens Middlesex Co. USA 01434
  • $20 - $25 per HOUR
    HOUR
  • Robert Dowling
  • 404-920-6128
Corestaff https://www.corestaff.com https://www.corestaff.com/-/media/corestaff/corestafflogonew.jpg

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JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE

LOCATION: DENVERS, MA

DURATION: TEMP TO HIRE

PAY RATE: $20 - $25/HOUR

JOB SUMMARY: Our client is looking for a Customer Service Representative (CSR) to represent the company to the customer and act as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

RESPONSIBILITIES:

  • Provide pricing, inventory availability and production schedule information to customers
  • Track warehouse inventories and update customers on order status
  • Run customized reports and share data with customers
  • Review customer credit information to ensure necessary credit is established for customer orders
  • Track order activity and alert appropriate staff of any potential delivery problems
  • Suggest alternative products or services to meet customer needs when appropriate
  • Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
  • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
  • Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility
  • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
  • Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values
  • Partner with Quality Manager to resolve routine customer issues
  • Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production
  • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

QUALIFICATIONS:

  • High School diploma or G.E.D. Required
  • 3+ years of customer service related work experience in manufacturing environment or other industries preferred
  • Proficient with Microsoft Office – Excel, Outlook, PowerPoint
  • Order entry system experience preferred (e.g. AS/400)
  • Must be customer-oriented and demonstrate concern for satisfying external and/or internal customers
  • Excellent written and verbal communication skills
  • Must be a team-player and be able to work well with others to complete tasks
  • Problem-solving skills to identify and analyze problems
  • Strong organizational skills

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
03/03/2020 12:00:00
USD 20.00 20.00