IT Admin Support Project Specialist
Location: Houston, TX
Schedule: 8am to 5pm(40 hours)
Assignment Location: Remote to start; eventually will need to work from the office when things return to normal.
Are you looking for a great career opportunity and growth potential! We have a great opportunity with multinational company which supplies industrial gases and services to various industries including medical, chemical and electronic manufacturers.
Qualify the customer's requests, needs and contexts -Rely on the GIO's service catalog and Network & Telecoms agreements to provide the services to the customers
Transform business and functional needs into Technical detailed solution and Quote, including knowledge of main routing, switching and wifi products of the market (Cisco and HP) -Coordinate all the internal and external stakeholders to succeed in delivering the services : Customers and their third parties, Carriers, GIO's technical experts and common support teams like financial control, O&M outsourcer, etc, ...
Ensure the services are delivered in compliance with GIO Network & Telecom processes and commitments -Manage the Delivery on the complete life-cycle from Demand, Quote, Negotiation, Change implementation, Financial informations for Customer invoicing, Hand-over to Operations teams -Responsible for organizing the Service delivery activity including Demand Management in SNow and KPI's Accountable to fulfill the Network Operations and third parties acceptances procedures to ensure excellence of the day to day operations
Reports on activity, progress, costs, issues, arbitrations required Scope: All the GIO's Network & Telecom Services including WAN, Internet, LAN, Wi-Fi, IP Telephony, DHCP
Responsible of being aware of the GIO Network and Telecom's service catalog and stays informed of any evolution that may impact the way the services are delivered,
Knows all the different processes (PMO, quotation, ordering, acceptance, change management, asset management, ...) he has to apply in his daily work, -provides all the required support to the Network Operations team to fix any incident resulting of a change he has coordinated,
Provides the correct level of reporting to his management and to his customers to ensure that all key actors have the correct level of information,
Manages his own priorities between the different projects accordingly to the customers' needs and management's arbitrations.
-Bachelor’s degree preferred;
-A good knowledge of technical IP solutions is required -Very good grasp of WiFi and Routing technical knowledge is expected -Experience in circuit delivery and tracking is required. Experience of US Carriers network and management is required -Technical network certification is a plus.
-Very good knowledge of Managing Demands and Changes in SNow -Ability to challenge efficiency and compliance of a technical solution is expected.
-Very good interpersonal skills are required, like autonomy and a proactive mindset.
-Excellent oral and written communications, with an ability to organize, present and discuss technical information with personnel across geographies.
-Above technical considerations the service delivery manager is expected to proactively identify risks of the projects he manages.
-Project management and ITIL certifications would be appreciated.
-English required. Spanish, Portuguese, or French is a plus.
The position is based in Houston, Texas, USA, the Americas Zone hub. Travel may be occasionally necessary to company locations related to the different managed projects Occasional work outside of normal business hours may be required to supervise network changes on sensitive environments.
Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.
your application has been submitted