Collections Analyst

Collections Specialist

Pay: $25 - $30/hr DOE

Contract: 6 months

Job Description

This is a full-time position that is responsible for managing and collection all the outstanding accounts receivables form clients and customers. Identifies outstanding account receivables and monitors accounts on a daily basis. Investigates historical data for debts and bills, then reaches out via phone and email in order to encourage timely payments. Resolves billing and customer credit issues. Processes payments and refunds. Contacts clients and discuss their overdue payments. Prepare and present reports on collection activities and progress. Completes special projects as assigned.

Required Qualifications:

• Proficient with MS Office Suite (Outlook, Word, Excel).
• PowerPoint, Teams, OneNote, SharePoint.
• 4+ years of previous experience as a Collection Specialist or similar role.
• Previous experience working with Salesforce and SAP.
• Excellent knowledge of billing procedures.
• Knowledge of various collection techniques.
• Knowledge of collection laws and regulations.
• Excellent communication and interpersonal skills.
• Must have excellent customer service/interpersonal skills.
• Must have excellent problem recognition, de-escalation, and first contact resolution skills.
• Strong planning, organizing, and coordinating skills.
• Strong written and verbal communication skills.
• Excellent multi-tasking skills.
• Demonstrate initiative and a positive mindset.

Leafstone is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.