Support Specialist

Support Specialist
  • $22 - $23.75 per HOUR
    HOUR
  • Temporary
  • Seattle WA, US Seattle KING USA 98101
Job Ref: JO000112975
Sector: Call Center / Customer Care
Date Added: 18 February 2021

Support Specialist I

Pay: $22 - $23.75/hr DOE

Contract Length: 3 months

Hours: Monday – Friday from 8:00AM – 5:00PM

Job Description

This is a full-time position that oversees the identifying and resolving issues related to employee documentation and verification. Identifies issues with internal identification and addresses minor issues. Corrects issues with employee documentation, addressing minor issues. Reports incidents, non-standard documents, and loss of progress immediately to the identity verifier for assistance. Escalates internal identification errors and any loss of progress immediately to the verification manager. Identifies employees without internal identification and provide alias data to the specialists for internal identification creation. Resolve employee identification after employee verification is completed; record the documents used on the appropriate trackers. Works daily with a team in a fast-paced environment. Completes special projects as assigned.

Required Qualifications:

  • MS Office Suite (Outlook, Word, Excel).
  • PowerPoint, Teams, OneNote.
  • 2+ years of previous experience in a Customer Service position.
  • Previous experience working with I-9 verification and ID checks.
  • Must have strong attention to detail.
  • Must have the ability to communicate professionally with all levels of management.
  • Must be flexible and be able to change priorities quickly.
  • Strong planning, organizing, and coordinating skills.
  • Demonstrate an ability to multi-task.
  • Excellent customer service/interpersonal skills.
  • Strong cross-team collaboration & organizational skills.
  • Excellent multi-tasking skills.
  • Demonstrate initiative and a positive mindset.
  • Strong written and verbal communication skills, especially with soft skills.

Preferred Qualifications:

  • Previous experience with virtual onboarding processes.

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
07/03/2021 12:00:00
USD 22.00 23.75 HOUR
Contact Consultant:
Cameron Meinberg

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