Support Specialist

Title: Support Specialist

Pay Rate: $23.86/HR

3 Month Contract (with possibility of extension)

Monday – Friday 8am-5pm

SERVICES TO BE PERFORMED

• Identify issues with employee documentation, addressing minor issues on the spot; report incidents, non-standard documents, and loss of progress immediately to the identity verifier and in the Operations Room for assistance
• Resolve employee SIMs after employee verification is completed; record the documents used on the Identity Verification Tracker
• Identify issues with SIM and address minor issues on the spot; escalate SIM errors and any loss of progress immediately to the Identity Verifier Manager
• Identify employees without a SIM and provide alias data to the SIM Specialists for SIM creation

REQUIRED SKILLS

• 2+ years supporting customers (handling customer service, contact channels, or similar)

PERFERRED SKILLS

• Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
• Exceptional communication and organizational skills
• Able to track high volume activity with exceptional follow through and attention to detail

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.