Customer Service Associate

JOB TITLE: Customer Service Associate

Seeking candidates with custome service experience looking for an exciting career opportunity. Apply today!
JOB DESCRIPTION

• Provide high-level telephone and e-support on company suite of products and services including but not limited to The Wall Street Journal, Barron’s and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
• Retain customers and increase customer loyalty while projecting a professional, efficient and positive approach
• Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior levels of customer service
• Ensure all relevant procedures are followed from beginning to resolution
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem solving skills
• Work with other departments to ensure escalated issues are handled timely and correctly
• Professional ability to interact with high valued customers and internal Executives if and when applicable

Requirements:

• Superior verbal and written communication skills to establish trust and reliability over the phone
• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
• A commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs and find solutions
• Ability to maintain a positive attitude in an often busy and intense environment
• Strong aptitude and desire to learn new technical systems and applications while being proficient in both some older and the newest technologies
• Attention to detail while being able to multitask, along with the ability to prioritize to meet the team and individual goals
• Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
• A positive outlook on change and flexible approach to team-based work environment and structure
• Desire to grow with the company
• College degree preferred

Leafstone is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.