Customer Service Rep II

CUSTOMER SERVICE REPRESENTATIVE - WORK FROM HOME - VA STATE RESIDENT ONLY
CORESTAFF Services is seeking qualified customer service representatives to work a contract for the state of Virginia. This position is a remote work from home position and you must have your own computer and high speed internet

This position is open to VA State residents only

Pay Rate is $14.00 per hour/$14.50 per hour for Bilingual Spanish

Hours are 8:00 am to 5:30 pm Monday through Friday

Duties / Responsibilities:

• Work with customers to access government-sponsored programs and receive program services.

• Interact with program participants on a regular, daily basis.

• Educate customers on program services and eligibility requirements.

• Exhibit advanced programmatic knowledge and is able to assist customers throughout any/all phases of the application process, from enrollment through the awarding of benefits and services.

• Work with customers to meet and achieve program goals and/or maintain program services and eligibility.

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.

• Follow standard operating procedures to ensure consistency and accuracy.

• Address customers inquiries and resolve problems to ensure that appropriate changes are made.

• Refer unresolved customer grievances to designated departments for further investigation.

• Communicate with supervisor regarding any potential needs or concerns.

• Perform data entry accurately.

• Perform other duties as assigned by management.

Education / Experience:

• High School diploma or equivalent

• 6 months - 2 years of experience

• Strong data entry and telephone skills

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.