eCommerce Operations Specialist

eCommerce Operations Specialist
  • $36.64 per HOUR
    HOUR
  • Temporary
  • Atlanta GA, US Atlanta FULTON USA 30354
Job Ref: JO000122073
Sector: Administrative / Clerical
Date Added: 24 August 2021

eCommerce Operations Specialist

Pay: $36.64

Benefits: (Medical, Dental, and Vision coverage along with 401k plan)

Duration: Long term contract (12 months with yearly renewal)

Location: Atlanta GA

Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. The Payroll Manager role is a Corestaff contract position with placement at Porsche Cars North America in Atlanta, GA.

About the Client:

Porsche Cars North America, Inc. (PCNA), based in Atlanta, Georgia, is the exclusive importer of Porsche vehicles for the United States.

Established in 1984, it is a wholly-owned subsidiary of Dr. Ing. h.c. F. Porsche AG, which is headquartered in Stuttgart, Germany. PCNA employs approximately 300 people who provide Porsche vehicles, parts, service, marketing and training for its 189 dealers. They in turn, work to provide Porsche customers with best-in-class experience.

Throughout its 65-plus year history, Porsche has developed numerous technologies that have advanced vehicle performance, improved safety and spurred environmental innovations within the automotive industry. The company continues to celebrate its heritage by adding to its long list of motorsports victories dating back to its first 24 Hours of Le Mans class win in 1951. Today, with more than 30,000 victories, Porsche is recognized as the world's most successful brand in sports car racing.

Position Objective:
The eCommerce Operations Specialist will be responsible for launching and supporting new digital vehicle and e-commerce products for the North American market. The role will coordinate activities including but not limited to building out launch and communication plans, dealer and customer support optimization for maximizing our new product launches. The Digital Sales Launch and Support specialist will cooperate with dealers, the international project team, as well as all necessary teams within PCNA. He or she establishes best business practices and seeks to enhance digital solutions that enhance sales effectiveness and customer satisfaction to ensure a premium and industry-leading customer experience online.
Primary Responsibilities:
• Coordinate with all relevant PCNA and PFS departments to ensure that all managed processes and practices are coordinated for product launches including communication, training, and required documents
• Set-up processes and responsibilities to ensure the best support organization around inbound queries from customers and dealers to ensure a premium experience for our digital sales channels
• Create and manage a robust training program to outline the new features and value to dealers and customers to ensure that all new digital products
• Management of best practices and learnings to ensure the highest adoption levels of new digital products
• Be the subject-matter-expert for the new solutions, being the first point of contact for information & questions
• Document operating procedures and proactively create process efficiencies through continuous improvement efforts of dealer support
• Work closely with the product manager to ensure that we successfully implement, track and report on new digital product solutions
• Manage daily, weekly, monthly reports for internal and external stakeholders to ensure that we meet our goals and recommend processes and incentives to build long term revenue from the platform
• Work directly and develop relationships with key suppliers to ensure that they meet the service standards for our digital products
• Work closely with the Product Manager to ensure new ideas and learnings from customers and dealers are built into the long-term product strategy
• Participate and support workshops around new product features for the North American Market
Qualifications
Education:

Bachelor's degree in business, engineering, or similar field required
Experience (Job and Industry):
• 3-5 years of experience in the Automotive, E-Commerce or Consulting industry
• Previous experience working with cross-functional teams and projects required
• Experience with, understanding of and interest in new technologies
• Knowledge of web development, maintenance, and troubleshooting required
• Ability to understand complex data and narrow down to essential information
• Able to maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly
• Responsible for the proper usage, awareness, and compliance with IT security policies at PCNA
• Strong knowledge of the North American market
• Knowledge of SaaS industry supporting auto dealerships with tools like CRM, DMS, DR etc. is helpful
• Knowledge of sales and dealership processes in the automotive industry is helpful
• Distinct retail and customer service experience
• Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)
Skills and Competencies:
• Distinct customer orientation, professional presence and assertiveness
• Ability to understand complex data and narrow it down to essential information
• Detail-oriented
• Ability to prioritize and work under tight deadlines
• Strong team player with excellent interpersonal skills
• Independent and fast work style, high dedication
• Analytical and problem solving
• Proficient working in a multi-cultural environment
• Able to maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly
• Outstanding analytical, organizational and negotiating skills
• Strong verbal and writing communication skills in English, German is a plus

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
29/09/2021 12:00:00
USD 36.64 36.64 HOUR
Contact Consultant:
Brittney Pugh

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