Customer Service- Transportation Service Specialis

Customer Service- Transportation Service Specialis
  • $20.50 per HOUR
    HOUR
  • Temporary
  • Toledo OH, US Toledo Lucas USA 43659
Job Ref: JO000125640
Sector: Call Center / Customer Care
Date Added: 16 November 2021


JOB TITLE: Senior Logistics Associate

Apply today to this exciting opportunity!
JOB DESCRIPTION

  • Pay: $20.50

PURPOSE OF THE JOB

This role is part of Customer Fulfillment Organization and is accountable for performing daily outbound transportation tasks and carrier related communications for multiple manufacturing facilities. The TSS will assign daily freight to the carrier base to meet delivery dates of customer orders in a cost-effective manner. The TSS will collaborate with Customers, Carriers, Manufacturing Facilities, Customer Service Specialists, Logistics Analyst, Material Planners and other organizations as necessary to identify and troubleshoot issues to ultimately deliver our product on-time and damage free. This role will require the TSS to embrace and actively display the company values, stands and purpose.

JOB RESPONSIBILITIES

Managing service for our Customers:

  • Ensure timely and damage free delivery
  • Actively manage Carrier performance
  • Proactive customer communication
  • Support plant activities to ensure timely loading
  • Verification of loading and delivery of material
  • Leverage basic supply chain understanding to maximize value for our customers
  • Recognizing and acting on customer opportunities
  • Understand basic product knowledge

Metrics

  • On Time Delivery to Carrier Performance
  • Carrier Capacity Management
  • Customer Confirmed Date in 24 hours
  • Late Delivery Notification
  • Escalation Responsiveness- 30 minutes for Rush – 2 hours Express
  • Service Exceptions

Grow financial value:

  • Optimization of carriers to ensure cost effective delivery of goods
  • Drive decision making around individual business strategy to best support customer expectations
  • Identify rate gaps and related actions
  • Analyze lane dynamics for cost saving opportunities
  • Creating/consolidating shipments for customers and internal stock transfer orders in the most cost effective manner
  • Maximize utilization of dedicated fleet

Metrics

  • Source Plan Adherence
  • Auto Tendering
  • Freight Rates
  • Dedicated fleet profitability

Operating in a waste free environment

  • Effectively use Lean Sigma methodology and tools to support a waste free environment
  • Identify and take action to eliminate non-value added activities within day to day operations

Metrics

  • Carrier compliance
  • Balance dues
  • Accessorial reconciliation
  • Cycle time reduction
  • Warehouse and Transportation Capacity Management

MINIMUM QUALIFICATIONS:

  • High School degree

EXPERIENCE:

  • Undergraduate Degree Preferred
  • Supply chain knowledge and experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

  • Exposure to large integrated software systems (ERP, MRP, SAP) Preferred
  • A high degree of professionalism and coaching skills Required
  • Microsoft Office/Excel knowledge
  • Strong Communication Skills
  • Strong Organizational Skills
  • Problem Solving/Analytics
  • Customer Driven
  • Decision Making
  • Creativity
  • Teamwork

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Corestaff
30/11/2021 12:00:00
USD 20.50 20.50 HOUR
Contact Consultant:
Adelaida Mercado

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