Dear Job Seekers
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We have a fantastic opportunity with an amazing global company! We are hiring for Unemployment Claims Reviewers to work remotely on a 12 month (could be extended past 12 months) assignment. You must have your own computer (requirements are listed below) and high speed internet connection. These are all REMOTE positions, and are all MONDAY - FRIDAY 8AM - 5PM PACIFIC TIME. You MUST live in the state of California. This is not a phone based position! Positions start approximately February 17, 2022.
Agent is responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Using critical thinking skills, the Agent will analyze all information, notes and documentation to identify gaps or discrepancies in information. They will perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file and forward detailed notes as required to resolve the issue.
Fact Finding Agents will perform job duties such as:
· Analyzing claim information to determine the cause of outstanding issues
· Assessing eligibility requirements based on UI Code, Policies and Procedures
· Evaluating wage and earnings
· Communicating with claimants and employers by phone to obtain missing information
· Notating all contacts and actions taken on a claim clearly and thoroughly
· Demonstrating the ability to make timeline and logical decisions
· All other duties as assigned by management to support claim processing
Experience & Qualifications
· Bachelor's degree preferred
· 1-2 years' experience in claim or case management
· Proficient technical writing skills to support detailed case notes
· Critical thinking & time management skills
· Hard wired (no WiFi) internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
· PC Processor (CPU)- minimum of an Intel i3 or equivalent, 4 GB of RAM and 30 GB of free storage space
· Headset & smartphone that can download an authenticator app
Please submit your updated resume for immediate consideration. Please note that resumes that only well written and formatted resumes will be considered.