Remote Unemployment Benefits Audit Agent

Remote Unemployment Benefits Audit Agent
  • $21.50 per HOUR
  • Temporary
  • San Diego CA, US San Diego SAN DIEGO USA 92130
Job Ref: JO000127292
Sector: Administrative / Clerical
Date Added: 06 January 2022

We have a fantastic opportunity with an amazing global company! We are hiring for Unemployment Benefits Audit Agents to work remotely on a 12 month (could be extended past 12 months) assignment. You must have your own computer (requirements are listed below) and high speed internet connection. These are all REMOTE positions, and are all MONDAY - FRIDAY 8AM - 5PM PACIFIC TIME. You MUST live in the state of California.

Job Summary

The Benefit Audit Agent is responsible for reviewing unemployment insurance claims against wages earned to determine if benefits were appropriately collected. Using critical thinking skills, the Agent will analyze all information, notes, and documentation against State and Federal policy and determine what additional information is needed to validate appropriate claim payments. They will then perform outreach to employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.

Job Duties

Benefits Audit Agents will perform job duties such as:

  • Analyzing claim information to identify discrepancies or missing information
  • Assessing the information against requirements based on UI Code, Policies, and Procedures
  • Sending employers standard forms to obtain additional information or clear up a discrepancy
  • Reviewing and resolving complex issues referred by other front line staff
  • Reviewing wage and income information, benefits payments, and cross-matching to determine if payments were made appropriately
  • Notating all actions taken on a claim clearly and thoroughly
  • Demonstrating the ability to make logical decisions
  • All other duties as assigned by management to support claim processing

Experience & Qualifications

  • 3-5 years’ experience in claim or case audits
  • Proficient technical writing skills to support detailed case notes
  • Critical thinking & time management skills
  • Strong computer skills to facilitate the navigation of multiple systems

Technical Requirements

  • Hard wired (no WiFi) internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
  • PC Processor (CPU)- minimum of an Intel i3 or equivalent, 4 GB of RAM and 30 GB of free storage space
  • Headset & smartphone that can download an authenticator app

Please submit your updated resume for immediate consideration. Please note that resumes that only well written and formatted resumes will be considered. Qualified candidates will be contacted within 24 business hours. Please, no phone calls. To be considered for this opportunity, you must reply to the job posting.

18/01/2022 12:00:00
USD 21.50 21.50 HOUR
Contact Consultant:
Sharon Dillon

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